1. Prices

Our prices are quoted in USD nett, and no commissions are offered. Hotel rates are quoted per room per night. Tour and other services are quoted on per person basis. Single supplements will apply to individual travelers wishing to stay in a single room.

2. Reservations and Confirmation

All reservations must be made in writing via our official website or email addresses.

All reservation requests will be handled/replied to within 24 hours. We will inform you in case we are unable to process your requests by the specified time frame.

3. Deposit

Unless otherwise indicated in a specific provision, in order to secure your bookings, you are required to pay a deposit of 30% at booking. Additional deposits are required for certain services, or at certain peak dates. ANP staff will advise you of this at the time of processing your booking.

4. Payment

Payment can be made by the following accepted methods: Credit Card, Cash, Wire Transfer, Telegraphic Transfer, or a combination.  (Except for cash payments, bank charges may apply, and any bank charge must be borne by the customer)

Online payment by credit card via One Pay System:  If you choose this option, we will create a secure link as the Invoice. 

Payment by bank transfer:  This is the safest way, and you save on bank fees, too.

5. Amendment

In case you wish to make amendments to your booking, no charge will be applied if the amendments are not close to the deadline for cancellation (see cancellation policy). When an amendment is made, the tour cost may change and the new price will apply.

6. Cancellation by Customers

In the event of cancellation, ANP will not impose any charges since we strive to provide the best service and experience to our customers. However, if any services are applied charges for cancellation, you will have to pay for that. Cancellation policies vary depending on the type of service, the time of year, and the reason for cancellation. We will pass on all details of any cancellation policy to you with our reply upon demand.

7. Amendments or Cancellation by us

In case of a force majeure event such as a flight delay, an act of God, or act of governments, we reserve the right to alter or cancel the confirmed trip. We try our best to seek the best solutions and arrange similar or alternative options. However, it is not easy to provide other services at the same price, so if the new cost is less than the prepaid one, we will refund the difference. Likewise, if the new cost is higher than the previously confirmed one, you will be required to pay the difference.

8. Claims and Refunds

Cancellations and amendments for unused services that do not fall under the cancellation policy above are refundable.

All claims must be made in writing only and must be received by ANP Travel no later than 15 days after the last day of the trip.

Refunds and their methods will be made as agreed upon between you and ANP for unused services and timely cancellations. Again, we will not charge you any amount for our work, however, bank fees if applicable, will be from your account.

9. Responsibilities & Liabilities

ANP is not responsible for any loss, injury or damage sustained by customers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.

Customers are required to have full travel insurance. Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

10. Travel Insurance 

ANP Travel strongly recommends the purchase of travel insurance before taking any of our tours. Insurance is not included in our tour cost. 

11. Guests with Disabilities/Special Diets

Guests with disabilities are welcomed at ANP Travel. Any person requiring special services, assistance, equipment or accommodations must advise us at the time of request. The Company reserves the right to reject requested accommodations that are not readily achievable. Guests using wheelchairs must be accompanied by a companion.

If customers have special dietary needs, please advise us at the time of booking or, at the latest, 7 days before departure.

12. Privacy Policy

ANP commits to you that any of your personal information that we receive from you through the booking process will not be used for any other purpose than for travel services related to your trip to our destinations.

13. Site Accuracy

All efforts have been made to ensure the accuracy of descriptions and information contained on our website. However, circumstances may occasionally change, but you will be informed at the time of booking in the event of any significant or long-term changes, or as soon as reasonably possible if there is time before your departure.